She had become an advocate for others with disabilities, her mother said. Gaby Assouline had used a wheelchair because she had fibrodysplasia ossificans progressiva, a genetic bone and tissue disease that makes it hard to walk for long periods of time. When she died, he said, four or five nurses came. Solomon said it was unusual how many nurses checked on Assouline from different parts of the hospital. “But you don’t really know how they are until they start interacting in the outside world.” “When you look at your own kids, you think they’re amazing, you think everyone sees what you see,” she said. Ironically, it was during those months in which her daughter couldn’t speak that Sandra Assouline felt she finally saw her effect on others. Over the 11 months that Gaby Assouline was in the hospital, she could no longer speak, so her family learned to understand her when she mouthed jokes, or expressed her sadness and pain. Sandra Assouline described her daughter as singular-minded, sassy, and “sarcastic to a fault.” She loved crocheting, gardening and watching Bollywood movies. “They owed her the highest duty of care under the law and clearly they failed,” he said. Robert Solomon, the family’s lawyer, described the airline’s wheelchair policies as “antiquated.” “We have a more than 51-year commitment to caring for our People and Customers and remain engaged with the parties involved.” Assouline’s family, friends and all whose lives she touched,” Chris Perry, a spokesperson for the airline, said in an emailed statement. “Southwest offers its sincere condolences to Ms. Southwest Airlines, G2 Secure Staff, the wheelchair assistance company contracted by Southwest Airlines, and Broward County have all denied liability for damages.
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